SUBSTITUTIONS
We reserve the right to substitute for balloons that are not in stock, provided the substitution will not substantially change the theme of the bouquet.
CANCELING AND CHANGE ORDER
Submitting an order indicates acceptance of the following cancellation policy.
1. CANCELLATION AND CHANGE DEADLINES
A. For purchases under $200
The deadline to modify or cancel and order is 8 am, Eastern Time, two days before delivery.
Orders canceled or changed after this deadline will not be refunded.
B. For purchases over $200
For a full refund, the deadline to submit your request is 8 am, Eastern Time, 10 days before delivery.
Requests received after this deadline are subject to a cancellation charge 25% of the order value.
Decor orders are non-refundable within 48 hours of the scheduled date.
2. HOW TO CANCEL AND CHANGE
Please send your request by email toFL@dreamarkevents.com and leave a phone message at (954) 990-4519. Please consider your order canceled or changed only when you have received a confirmation by email.
DELIVERY TIME-FRAMES
Special delivery time frames, which are offered in some cities, are intended for orders going to doorman residences. For non-doorman residences, a standard time frame should be selected. 10 am - 5 pm.
Delivery on Holidays and Weekends by phone only and an additional fee will be applied.
