Terms

1. ANONYMOUS DELIVERIES ARE NOT PROVIDED

In many areas we serve, state and local statutes do not permit anonymous deliveries. Consequently, our network policy requires all drivers to advise the recipient of who sent the order being delivered. Pricing details will not be released.

​2. RESIDENTIAL DELIVERIES

Due to the special procedures required for residential deliveries, we are unable to offer a surprise delivery service. Someone at the residence must accept our balloons in person. Balloons cannot be dropped off and left unattended, even if such a request is submitted with the order.

DOORMAN BUILDINGS

DreamARK Events may call the recipient to confirm that the doorman is capable of accepting and storing a large package.

HOMES AND NON-DOORMAN BUILDINGS

We will call the residence and arrange a delivery time when someone is available to accept the order. For most orders, this call will be made by late morning on the delivery date or the day prior to delivery (with same-day orders, the call may be made later in the afternoon on the delivery date). If we are unable to reach someone by phone, we will leave a call-back number. We will not proceed until contact is made. The delivery arrival time will be contingent on when the recipient returns our call, and may be later than the order's posted deadline. 

​IF NO ONE IS AVAILABLE TO ACCEPT THE ORDER

If no one is able to receive the order upon our arrival and we are unable to reach anyone at the provided phone number, the order will be returned to our showroom. The sender will then be notified of the situation. If a same-day re-delivery is requested, an additional delivery fee will be charged in full. Unfortunately, we are unable to provide refunds for orders that are undelivered. This is because we have already used our resources, such as helium, supplies, and working hours, to fulfill the order and delivery. As a result, we are unable to process any refunds for undelivered orders.

​3. ELEMENTARY, MIDDLE, AND HIGH SCHOOL DELIVERIES TO STUDENTS -- WE NEED PERMISSION

We welcome school deliveries if the school permits balloons to be delivered.  Schools that permit balloon deliveries require that the balloons be held at the front office. Delivering to students in class is not permitted. Before placing your order, please get in touch with the school and ensure that the order will be accepted by the front office. It is also important to confirm that the office will accept responsibility for advising the students that balloons are waiting for them at the front office. Some schools permit the delivery of only Mylar balloons due to latex allergies. Please verify if this restriction applies before placing your order, and make your selection accordingly. We offer a variety of mylar balloon arrangements for all occasions.

​4. HOTEL DELIVERIES (Balloon Bouquet Delivery)

For security reasons, we are unable to deliver balloons directly to the room of a guest. All hotel deliveries for guests are left with the concierge, the front desk, the bell desk, or the loading dock, depending on the hotel's policy. It is the customer's responsibility to contact the hotel and ensure that their order is delivered to the guest by the hotel. Once the balloons have been delivered to the hotel, we consider the delivery successfully completed. Because several hotel staff members can get involved in transferring the balloons from one part of the hotel to another, we accept no responsibility for balloons damaged or misplaced during such transits. Customers should anticipate that the balloons may become tangled during this transit and be prepared to remove the balloons from their weight, untangle the ribbons, remove damaged balloons, arrange the remaining balloons, then re-attach the ribbons to the weight.

​5. HOSPITAL DELIVERIES

Hospital policies vary, and it may not be possible for our staff to make a delivery directly to the patient's room. Many hospitals require that balloons be dropped off at a security station, from which they are then delivered to the patient by hospital staff. The staff may need to delay the delivery to the patient for any number of reasons. Please feel free to contact our main dispatch center if you have a concern about the status of your order.

​PATIENT AVAILABILITY

If we are cleared by the hospital to proceed with the delivery, but the patient is subsequently discharged prior to our arrival, two options become available:

1 The order can be delivered to another local address for an additional delivery charge.

2 The order cannot be delivered and must be canceled. In this case, no refund will be issued.

​HOSPITAL RESTRICTIONS

Latex balloons are not allowed in some hospitals due to latex allergy issues. Foil balloons are usually acceptable. However, in some cases, a particular patient may not be able to receive balloons of any type. Customers should contact the hospital for approval before sending balloons to a patient.

​6. SUBSTITUTIONS

We reserve the right to substitute balloons that are not in stock, provided the substitution will not substantially change the theme of the bouquet.

7. CANCELING AND CHANGING ORDER

 

By placing an order, you acknowledge and accept the following cancellation policy:

​**Refunds:** To receive a full refund, cancellation requests must be submitted by 9:00 AM (Florida time) at least 3 (three) business days prior to the scheduled delivery. **Late Cancellations or Changes:** Requests made after this deadline will incur a cancellation fee of 20% of the total order value. However, if you wish, you can use the entire amount as a credit towards any future orders within one calendar year. **Request Submission:** To cancel or modify your order, please email us your request to dreamarkevents@gmail.com. Your order will only be considered canceled or modified once you receive a confirmation email

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​​​8. DELIVERY TIME-FRAMES

Special delivery time frames, which are offered in select cities, are intended for orders destined for doorman residences. For non-doorman residences, a standard time frame should be selected. 10 am - 5 pm. Our deliveries are made during working hours, from 10 AM to 5 PM, and we cannot guarantee an exact delivery time.

Delivery on Holidays and Weekends is available by phone only, and an additional fee will be applied.

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​​​9. OUTDOOR BALLOON BOUQUET DELIVERY

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At DreamARK My Florida Balloons, we specialize in delivering balloon bouquets for indoor events only. Please note that we cannot be held responsible for the placement of balloon arrangements in uncontrolled outdoor environments such as beaches, parks, backyards, etc. It's important to keep in mind that factors such as rain, wind, heat, and unforeseen natural disasters can greatly impact the condition of the balloons.

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​​​10. OUTDOOR DECORATION

Weather & Atmospheric Conditions: Clients understand that some decor items may be affected by temperature and humidity and that DreamARK Events cannot be held responsible for the décor in an uncontrolled climate, such as rain or extreme heat and/or unforeseen acts of nature. In that case, DreamARK Events has the option of making changes to the décor in the best interest of the Client. We never guarantee perfect results with balloon decor outdoors. However, we further state that we will do everything in our power to make sure the decor will hold up by using the best quality balloons. 

In the event that weather or other unforeseen act of nature prevents DreamARK Events from decorating the Client’s event, the decoration booking fee can be applied to another day/event within 12 calendar months from the original date of the event, subject to DreamARK Events' availability. No refunds will be given. 

 

DreamARK Events is not liable for actions by others or weather conditions beyond DreamARK Events' control. In that case, DreamARK Events retains the right to abort the project at any time should we believe that continuing may damage the reputation of the Client and/or DreamARK Events and/or cause a safety hazard. 

 

All outdoor performances must be conducted in a safe manner, and there must be an indoor rain contingency plan. In the event of cancellation without such a contingency, the Client agrees to compensate DreamARK Events with the full booking fee. 

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​​​11. DECORATION DELIVERY FEE

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Delivery and setup fees for decoration vary depending on the amount of work. Some decor items include special stands, frames, and other materials that we have to pick up after the event, which will cost extra.

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Liability Statement

 

Balloons are, by nature, temporary items. Although DreamARK Events uses only the finest quality balloons, some balloons will occasionally deflate sooner than expected and will also be adversely affected by wind, rain, rough handling, sunlight, and other uncontrollable factors. 

Latex and micro foil balloons pose no threat to humans, wildlife, or the environment WHEN handled responsibly. Broken or uninflated balloons can cause harm to young children and pets and should be disposed of immediately. Children under the age of seven (7) should be under constant adult supervision while playing with latex balloons. Balloons are a choking hazard, and the Client is responsible for not giving balloons to children three (3) years of age and younger. Our latex balloons are 100% biodegradable, but should not be released. They should be disposed of in a proper trash receptacle.

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